NEC NEAX NDA-24349 - Manual (Page 394)

Chapter 19 Voice Messaging Systems
Page 19- 12 NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
NDA-24349, Issue 4
Subscribers
Most people enrolled in the voice mail system are called subscribers. A subscriber can receive
messages from outside callers, leave messages for other subscribers, be a host for guests, create
message groups by telephone, and use many of the system voice mail and automated attendant
features. The system uses a page of the Personal Directory to store each subscriber Personal ID,
Extension # ID, personal greetings, and settings for call transfer and message delivery. Subscribers
can change many of these settings by telephone. The System Manager can also change subscriber
settings at the system console.
The First-Time Enrollment Conversation
The system can be configured to play a special enrollment conversation for new subscribers the first
time they call the voice mail system. The enrollment conversation makes setting up the voice mail
system fast and easy.
Transaction Boxes
A transaction box is a special kind of mailbox. You can use transaction boxes to program special call
routing, create menus, or provide announcements of recorded information. The applications for
transaction boxes can be as simple or complex as you wish. Some organizations use transaction
boxes to route callers to different departments or to provide morning, afternoon, and evening greetings.
Other organizations use transaction boxes to play detailed audio text messages, route callers to other
submenus, and route callers to interview boxes
.
Voice Detect Boxes
The voice detect feature uses a special kind of transaction box, called a voice detect box. A voice
detect box is similar to a transaction box, except that callers make selections by voice, instead of using
one key dialing menus. Voice detect boxes are stored in the Transaction Directory. Each system is
shipped with one sample voice detect box already added
.