NEC NEAX NDA-24349 - Manual (Page 389)

Chapter 19 Voice Messaging Systems
NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 19- 7
NDA-24349, Issue 4
BRU Utility
The NEAXMail AD-8 includes the BRU utility. The BRU utility is a multi-purpose program that lets you
Backup, Restore, and Update your NEAXMail AD-8 voice-messaging system. The BRU makes it
possible to recover quickly in the event of an equipment failure or system down condition.
RNet/AMIS (Option)
RNet is a multi-site messaging feature that lets subscribers at different sites exchange voice messages
as if they were using a single voice messaging system. RNet is useful for communicating with regional
offices, vendors or customers that have their own (other manufacturers) voice messaging systems.
RNet can be used with any voice messaging system that uses the Audio Messaging Interchange
Specification (AMIS) analog protocol. RNet/AMIS is an option not included in the NEAXMail AD-8 or
NEAXMail Soft-Key Upgrade Kit that may be purchased separately.
RNet/AMIS provides essential voicemail functionality/features such as:
ƒ Send, receive and reply
ƒ Send messages to subscribers
ƒ Identify subscribers by extension
ƒ Urgent messages*
ƒ Return receipt: time of message transmission
ƒ Future messages**
ƒ Time stamp reflects time of message transmission
ƒ Notification of message not received
ƒ Error notification: console and voice error notices
* Messages are transmitted immediately, but the recipient is not told the message is urgent.
** The recipient is not told the message was pre-recorded.
Automated Attendant
Most offices are equipped with electronic telephone systems. In some cases, these systems do not
allow an outside caller to directly dial an inside extension. This means that all incoming calls must go
through the receptionist, who transfers them to the applicable extension – a costly and time consuming
method. Also, when there is no receptionist on duty, there is no way to get through to any extension.
NEAXMail AD8 solves these problems with its automated attendant features. It can act as a
receptionist and handle incoming calls on a telephone system. It answers a call, finds out what
extension number the caller wants, and transfers the call to that extension. The system can hold more
than one call for a single extension, informing the callers of how many calls are holding ahead of them
and updating this information periodically. It can screen calls, announce the name of the caller, and wait
for confirmation from the recipient before putting the call through. Automated attendant features can
relieve your receptionist of routine telephone tasks.