NEC NEAX NDA-24349 - Manual (Page 412)

Chapter 19 Voice Messaging Systems
Page 19- 30 NEAX 2000 IPS Request for Proposal (RFP) Reference Guide
NDA-24349, Issue 4
Audiotext
Many offices and organizations want to provide around-the-clock information to clients. NEAXMail AD-
64 audio text features allow an organization to make this information available to callers at all times.
The voice messaging system can offer callers menu trees and messages that can vary depending upon
the telephone number called or the time of day. Callers use touch-tones to select an item or subject that
they want to hear. Even multilingual services can be provided. The audio text recording can be of any
length, and there is no limit to the number of audio text boxes available with the system
.
Mailbox Manager
This application brings many voice mail features to your Microsoft Windows-based desktop PC. The
graphical user interface (GUI) gives subscribers the ability to set up and control personal mailbox
settings in addition to the Telephone User Interface (TUI). With this new tool, subscribers may modify
their greetings, security code, notification methods, groups, conversation preferences, and much more.
Record/Edit From a PC or a telephone, subscribers can record their directory name and record and edit their
personal greetings, which the NEAXMail AD- 64 plays to incoming callers.
Administer private distribution list (groups), subscribers oversee their private distribution lists, adding or
deleting recipients as necessary.
Change directory listing status,
individual subscribers can control whether or not they want to be listed in
the directory.
Change telephone password,
subscribers can change their telephone password from within the Mailbox
Manager.
Change transfer options, subscribers can turn call transfer on or off, and change the extension or telephone
number to which incoming calls are transferred. When call transfer is turned off, incoming calls are sent
directly to the subscriber’s mailbox. This feature is particularly useful for employees who have offices in
multiple facilities, frequently work at home, or work as part of a team that requires them to spend a significant
amount of time in a colleague’s office. By using Mailbox Manager to change call transfer options, callers and
subscribers are connected quickly to provide improved customer service and efficient personal administration
of call traffic.
Set conversation options,
subscribers can specify whether or not they want the default Yes/No or the
alternative Menu Mode conversation, whether they want to hear the date and time stamp before or after a
message, or if they want the voice mail system to greet them by name when they call in to retrieve their
messages.
Set message delivery options, subscribers can establish rules governing message delivery options for the
type and urgency of message or frequency of delivery. For example, a subscriber can set the message
delivery options so that when he or she receives urgent voice messages on Wednesday, the NEAXMail AD-64
will call the subscriber’s home or cellular telephone to deliver them.
Set call screening and holding options,
subscribers can set call screening and holding options to handle
incoming calls with ease. Two or more of these options may be combined. The following call screening and
hold options are available.
ƒ Announce before connecting caller - The system plays a beep before transferring the call.