NEC NEAX NDA-24349 - Manual (Page 381)

Chapter 18 Call Accounting
NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page18- 9
NDA-24349, Issue 4
Trouble Ticket
Trouble Ticket simplifies the trouble reporting, resolution, and tracking process. It lets you see a
database of telecom problems and their associated solutions with a simple character search. Suggest
simple solutions over the phone or create work orders, on the same screen, for the more involved
problems.
Voice Mail SPE
Voice Mail SPE is an AIMWorX module that lets you program the voice mail system from a tab on the
AIMWorX Manager users screen. This interface lets you avoid the time needed and mistakes made by
entering the duplicate information into two systems. The AIMWorX Voice Mail SPE currently supports
the Octel Overture 250, Baypoint/Centigram C70, 120I, 120R, 120S, or 640, Captaris/AVT CallXpress,
and NEAXMail AD-40 and NEAXMail AD-120 voice mail systems.
Work Order
Work Order lets you create work orders that automate commands from all the other AIMWorX modules.
It uses a separate user interface that lets you schedule work orders, manage technician’s schedules,
track progress through completion, and manage inventory and billing.
Supported Operating Systems
AIMWorX Server – Standalone Configuration
Database ME XP Home 2000 Prof. XP Prof. 2000 Server 2003 Server
MS SQL
2000 No No Yes Yes Yes Yes
AIMWorX Server – Client/Server Configuration
Database ME XP Home 2000 Prof. XP Prof. 2000 Server 2003 Server
MS SQL
2000 No No No No Yes Yes
AIMWorX Client Configuration
Database ME XP Home 2000 Prof. XP Prof. 2000 Server 2003 Server
MS SQL
2000 No No Yes Yes Yes Yes
PC/Server Minimum Requirements
The minimum requirements listed below are based on current data. They are minimum
configurations only. Site requirements may vary based on call volume, Server Hardware used,
number of hard drives, etc. If in doubt, contact NEC’s Application Engineering department for
verification. NEC Unified Solutions, Inc., reserves the right to change the minimum
requirements at any time, without prior notice.