NEC NEAX NDA-24349 - Manual (Page 121)

Chapter 5 Station Equipment
NEAX2000 IPS Request For Proposal (RFP) Reference Guide Page 5-45
NDA-24349 Issue 4
Multiple Remote Operation
Another invaluable application offered by the NEC D term EXT is that multiple Remote Modules may
access the same Office Module at different times. Therefore, if one remote agent “logs out” from the
“Office Module”, another remote agent may “log on”.
This application could be used in a call center that is open 24 hours a day with multiple shifts of agents
working at home. Each of the agents has his or her own “Remote Module”, Series E terminal, TA, and
PC Workstation. Each is assigned their own “password” for access to the same “Office Module”.
Once an agent has established a session with the “Office Module” and another agent tries to log on to
the same “Office Module”, the “Office Module” will compare the new password received from the agent
and if it doesn’t match the one which is currently “logged on” (in use) the calling agent will be
disconnected with the LCD message “COD Intruder (Call on Demand Intruder)”.
ISDN-BRI Order for NI-1
One ISDN-BRI Line should be ordered from the ISDN Provider for each Switch Module to be installed
terminating at the “PBX site” and one ISDN-BRI Line should be ordered for each Remote Module to be
installed terminating at the “Remote site” with the following specifications:
ƒ
“Capabilities Package S”
- 2 B-Channels + 1 D-Channel with simultaneous Voice & Data
- 2 Directory Numbers & 2 SPIDs (Service Provider Identifiers)
ƒ Plus Calling Party Number
- Sending & Receiving