NEC NEAX NDA-24349 - Manual (Page 113)

Chapter 5 Station Equipment
NEAX2000 IPS Request For Proposal (RFP) Reference Guide Page 5-37
NDA-24349 Issue 4
D
term
SP20 SoftPhone
The D term SP20 is a full-featured Internet telephone that places calls over a VoIP network using a D term
series graphical user interface (GUI) displayed on the laptop. It is an ideal solution for employees who
work at home, employees who travel frequently, or remote ACD agents who require the interaction of
data.
The D
term SP20 offers four types of graphic displays, a look-alike D term Series E terminal in black or
white, or a customizable GUI. No matter which interface you use, features and functions that existed on
the D
term hardware set are transported to the D term SP20 upon activation.
Key Features and Benefits
The D term SP20 offers a full complement of station features and impressive voice quality over IP for this
important segment of mobility and PC-based applications. Most of the features and functions, which
exist on the IP D
term and/or IP enabled D term can be instantly transported to the SoftPhone. Basic
features offered by the D term SP20 include:
ƒ
Configurable for Peer-to-Peer or Protims IP for IPELC Voice Communications
No need to load new software in order to operate a different protocol. The D term SP20 supports
both Protims IP and peer-to-peer. Administrators are able to invoke the protocol via the D term
SP20 control.
ƒ
Powerful User Interface (D term SP20 and Java GUIs) with a NEC Hardware Terminal
Appearance.
The D term SP20 provides a user configurable GUI (Graphical User Interface), enabling the user
to access telephone features. Most of the procedures are easy to perform by selecting the
buttons on the screen with the mouse. The display may be freely customized in order to create
an environment best suited for specific requirements.

ƒ
Displays call records in Quick Reference List via the Call Log Window
All calls are recorded one by one in the call log. You can find at a glance when and with whom
you talked. The D
term SP20 also offers a call memo function whereby you can record the key
points of the call so that you can visually identify the individual records.

ƒ
Recording Function
Use the personal computer in place of a tape recorder to record the contents of a call. Record
the contents of a call in a sound file and reproduce the saved contents of a call anytime from the
call log window. Since the file is stored as a .wav file, you can e-mail and forward it to other
personnel for their listening pleasure.
ƒ
Macro Function for Launching or closing D term SP20
The macro function will enable the user to launch related applications, which might run
simultaneously with the D
term SP20. One selection and all applications are launched.
ƒ
Support for multiple algorithms
The D
term SP20 supports both G.711 and G.729A compression algorithms.