NEC NEAX NDA-24349 - Manual (Page 144)

Chapter 7 Attendant Answering Position
Page 7-10 NEAX2000 IPS Request for Proposal (RFP) Reference Guide
NDA-24349, Issue 4
Business Attendant System: Directory
Both an internal directory and an external directory exist in the BAS system. The internal
directory lists employees within the company, while the external directory stores numbers
outside the company. External numbers are usually numbers that are frequently called, or
information about people or companies that frequently call the main listed number. When
answering a call from one of these external numbers, fields from this entry are displayed to the
operator, providing more information than just the 10-digit caller ID. Below is an example of
the internal directory screen.
Many of the title bars at the top of the screen are capable of producing a directory sort by
clicking the mouse on the title bar. The information displayed is configurable by the
administrator. There are several different fields available for display and four of these fields
can be user-defined. This window is also expandable for viewing more fields. The “Search”
field searches dynamically as the information is typed in the field selected.
The directory is also capable of being partitioned by company. The drop down box at the top
of the window displays entries from a particular company, or all companies in the system. This
is particularly useful in shared tenant installations, where a single attendant group serves
multiple companies.