NEC NEAX NDA-24349 - Manual (Page 257)

Chapter 12 Automatic Call Distribution with MIS
NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 12- 17
NDA-24349, Issue 4
Customized Announcements
QueWorX can be configured with up to 89 custom announcements. These announcements are
recorded in QueWorX and invoke utilizing the Call Control Vectors of the CallCenterWorX application
with the “IVR Announcement #” command.
Customizable Reports
The Reports can be customized using the default reports as templates. The modified reports can be
saved for later use.
QueWorX Server Information & PBX Requirements
QueWorX can be purchased as a Turnkey or Software Only System.
Server Information
ƒ Each turnkey package includes:
ƒ NEC Server, monitor, keyboard & Mouse
ƒ Microsoft Windows 2000 Professional
ƒ QueWorX 4.0 base SW
ƒ Dialogic Boards
ƒ Tape Backup
ƒ External Modem & PC Anywhere
ƒ 2 10/100Mbps NIC’s
ƒ QueWorX Documentation (on CD)
Minimum PBX System Requirements
ƒ CallCenterWorX (ACD) and the PBX are across the local area network via TCP/IP (only).
ƒ Serial (RS-232) connections are not supported.
ƒ NEAX 2000 IPS 3000 series software or above
ƒ NEAX 2000 IVS 1900 series software, release 2
ƒ NEAX 2000 IVS 2 2200 series software
ƒ CC1.01 Firmware (NEAX IVS/IVS2 below 2200 SW)
ƒ CC12.01 Firmware (2200 Series SW or above)
ƒ Line Card to support selected type of integration
ƒ CallCenterWorX ACD 3.0 for Business
ƒ PZ-M606-A: On board Ethernet Interface card (Ethernet TCP/IP)
QueWorX Packaging
QueWorX 4.0
Analog = 8, 16, 24, 32, 40, & 48 Ports
Digital = 24 & 48 Ports