NEC NEAX NDA-24349 - Manual (Page 253)

Chapter 12 Automatic Call Distribution with MIS
NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 12- 13
NDA-24349, Issue 4
PBX Requirements
PBX Requirements Remarks
PZ-M606-A On board Ethernet Interface card (Ethernet TCP/IP)
Related Documents
Title
CallCenterWorX System Manual
CallCenterWorX Features and Specifications Manual
D
term Series E Supervisor Console User Guide
D term Series E Agent Console User Guide
CallCenterWorX Sales Slick
ICS ACD System Manual
Abacus User’s Guide
Navigator Configuration Guide
Navigator Reports Manual
Navigator Real Time Screen Manual
CallCenterWorX ACD User Guide
ACD Terminals
With the D term Series i/E ACD terminals enjoy the convenience of having the most frequently
used ACD function keys silk-screened right on the terminal.
Availability
The 32-button Series E ACD terminals are available in soft white or black. User Guides and
spare parts are also available.
DTP-32DA-1 (WH)
DTP-32DA-1 (BK)
D
term Series E Supervisor User Guide (10-pack)
D term Series E Agent Console User Guide (10-pack)
Detachable dial-pads are available for D term Series I and D term IP instruments in an ACD
environment.
BS(ACD)-R Dial pad for ACD (Available in black and white)