NEC NEAX NDA-24349 - Manual (Page 143)

Chapter 7 Attendant Answering Position
NEAX 2000 IPS Request for Proposal (RFP) Reference Guide Page 7- 9
NDA-24349, Issue 4
BAS: Benefits
ƒ Centralized company database that can link and replicate with other databases, including
AimWorX.
ƒ Sound playback and recordings on the operator telephone.
ƒ Provides operators with the ability to do more than answer the phone, since the client resides on
a PC.
ƒ Meet-me paging to enhance operator productivity.
ƒ Unlimited, global parked calls.
ƒ Different greetings/displays available for DID calls to the operator, which is especially useful in a
multi-tenant environment.
ƒ Single key call processing.
ƒ Directory dialing for accuracy.
ƒ Look ahead status from the directory that saves time, key strokes and enhances decision-
making.
ƒ Sort and searchable directory by key fields.
ƒ Configurable screens for each operator.
ƒ Time stamped recordings with caller ID and optional note field that can be saved permanently or
used for sampling quality.
ƒ Queue types allowing flexibility to answer certain call types first if so desired.
ƒ Configurable information about the caller is displayed upon answering the call allowing
personalized service.
ƒ MAPI compliant e-mail integration.
ƒ Ability to set/cancel call forwarding and DND for other phones within the business.
ƒ Delay announcements capabilities to ensure callers are informed and provided other options
during busy call times.
ƒ Configurable night station or announcement when operators are not logged in.
ƒ Flexible DID number assigned to each operator that follows them regardless of what PC/phone
they use to log in.
ƒ Optional statistics package to track queue and operator statistics (next release).
ƒ Optional integration with OpenWorX Location Status Information to see an employee's
availability, return time, and alternate phone number.
ƒ Optional integration with OpenWorX Dialer providing D term users’ access to the same employee
and external database .It is searchable by site, department or name.
ƒ Optional integration with OpenWorX Short Text Messaging to notify wireless users of
messages.