NEC NEAX NDA-24349 - Manual (Page 226)

Chapter 11 Open Application Interface (OAI)
Page 11-6 NEAX2000 IPS Request for Proposal (RFP) Reference Guide
ND-24349, Issue 4
OpenWorX: Business Attendant System (BAS)
NEC’s Business Attendant System (BAS) is a powerful client/server PC-based tool for full-time
and part-time NEAX
® 2000 IPS system answering position. The BAS consists of an interactive
client side application running on Windows 2000 or Windows XP operating system that
connects to the BAS server via the corporate LAN. The BAS server software is used for
NEAX
® 2000 IPS connectivity and runs on a Microsoft Windows 2000 Server or Windows 2003
Server.
With a dynamic interactive directory and an Open Application Interface (OAI) driven call queue,
the operators are able to process a high call volume with minimal effort and time expenditure in
today’s sophisticated business environment. For example, an operator can answer an
incoming call from one of many queues; find out to whom the caller wishes to speak, begin
typing that name to select it in the directory, and once selected, hit the key or click the
entry to transfer the call. Additionally the caller could be parked, put on hold, or sent to voice
mail. Several operators can monitor the same queues and share the same directory for call
operation.
BAS: Benefits
ƒ Centralized company database that can link and replicate with other databases, including
AIMWorX.
ƒ Greeting playback and call recording.
ƒ PC-based call processing.
ƒ Meet-me paging.
ƒ Unlimited, global parked calls.
ƒ Different greetings/displays available for DIDs.
ƒ Single key call processing.
ƒ Directory dialing for accuracy.
ƒ Look ahead status from the directory.
ƒ Sort and searchable directory by key fields.
ƒ Configurable screens for each operator.
ƒ Queue types allowing flexibility to answer certain call types.
ƒ Configurable screen pop information.
ƒ MAPI compliant e-mail integration.
ƒ Set/cancel call-forwarding and DND for other phones.
ƒ Delay announcements capabilities to ensure callers are informed and provided other options
during busy call times.
ƒ Configurable night station or announcement when operators are not logged in.
ƒ Flexible DID number assigned to each operator that follows them regardless of what PC/phone
they use.
ƒ Optional statistics package to track queue and operator statistics.
ƒ Optional integration with OpenWorX Location Status Information to see an employee's
availability, return time, and alternate phone number.
ƒ Optional integration with OpenWorX Dialer providing D term users’ access to the same employee
and external database.
ƒ Optional integration with OpenWorX Message Reader providing D term users access OpenWorX
text messages.