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NEC NEAX NDA-24349 User Manual

Page 249

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Chapter 12 Automatic Call Distribution with MIS

NEAX 2000 IPS

Request for Proposal (RFP) Reference Guide

Page 12- 9

NDA-24349, Issue 4

ACD Computer with MIS Using Remote MIS via TCP/IP

Minimum Requirements

Computer

Pentium III 933 MHz Processor or higher
256 MB RAM or more
30 MB Available hard disk space or more
15” SVGA Monitor and Video card that support 1024 x 768 resolution
1 floppy-disk drive or other data storage device
4X CD ROM drive
1 parallel port for connection of security Key
MS-Compatible Mouse
Network card (such as 3Com Etherlink III)

Computer Hardware

CallCenterWorX Security Key

Software

NEAX 2000 IPS System Software
Microsoft Windows 2000 Professional or Microsoft Windows NT 4.0 with Service Pack 6a or
higher
CallCenterworX CD-ROM installation disk
Microsoft Internet Explorer 4.0 or higher for online Help

Information

IP address information and host name information for PBX and all PCs

PBX Hardware

NEAX 2000 IPS PBX
PZ-M606-A
10 Base T Twisted 2P Cables of correct lengths
10 Base Hub