Avery Dennison Sierra Sport2 9460 Programmer Manual - Manual (Page 136)

I f t h e P C a n d P r i n t e r A r e N o t C o m m u n i c a t i n g
If your PC is having trouble communicating with your printer, follow these
steps:
¨ Check any messages that occur at the printer and at the computer. See
the following error message listing in this chapter for more information.
¨ Make sure you are using the correct printer cable.
¨ Make sure the cable is plugged into the correct port on the computer.
¨ Compare your printer’s communications settings (especially flow control)
with the settings on your PC. Your printer and PC communications
should match. Print a test label to identify the printer’s communication
settings.
¨ Make sure the printer is online (ready to receive data).
If all of the above are correct, reset your printer. Try the function again. If
you still can not establish communications, call Technical Support.
C a l l i n g Te c h n i c a l S u p p o r t
Technical support representatives are available Monday through Friday
during regular business hours. Follow these steps before you call:
1. Make sure your PC and printer are properly connected.
2. Record any error messages that occurred.
3. Recreate the problem, if you can.
4. Check your port settings. Your problem may be corrected simply by
changing the communication settings.
5. List any changes that have recently been made to the system. Try to
record what you were doing when the problem occurred.
6. Reset your printer. For information on resetting your printer, see
"Resetting Printers."
7. Reboot your computer. Refer to your computer documentation for
specific instructions.
8. Print a test label, see “Printing a Test Label” for more information.
8-4 Diagnostics and Errors