ADS Environmental Services IntelliServe 2.8.1 950026A7 - Manual (Page 23)

Introduction 1-17
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Escalation Groups and Chains
If an alarm goes unacknowledged for a specified duration, IntelliServe can
begin sending various forms of notification to designated parties. The
IntelliServe System Administrator can establish escalation groups and
escalation chains to ensure alarms are received and acknowledged quickly by
designated, responsible parties.
An escalation group includes designated IntelliServe users who can
simultaneously receive e-mail, pager, and/or telephone notification of an alarm.
An escalation group also can include non-IntelliServe users who can receive
notification, but cannot respond through IntelliServe.
The System Administrator can configure multiple escalation groups called
escalation chains. Escalation chains organize the escalation groups in a
deliberate, methodical order so that the next group in a chain will receive
notification of an alarm if the previous group notified does not respond within
a specified time interval.