HID FARGO HDP5000 User Guide User Manual

Page 74

HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0

Page 74 of 100

July 2013

Printer Error

Message

Cause

Solution

Card Jam (Flipper)

A Card has become jammed in
the Printer's Flipper Table.

a. Open the Printer’s Front Cover and the

Flipper Module Cover.

b. Clear any cards in the Flipper Table by using

the

Forward and/or Back buttons located on

the Printer's LCD display.

c. Close the Printer’s Front Cover.

d. Press the

Resume button located on the

Printer's LCD display to continue printing.

e. To cancel the print, press the

Cancel Print

button from the Driver's display dialog or the

Cancel button on the Printer's LCD display.

Card Jam (Laminator)

A Card has become jammed in
the Printer's Lamination Module.

a. Open the Printer's Module’s Front Cover and

remove the Overlaminates.

b. Clear any cards in the Lamination Module by

using the

Forward Arrow and/or Back Arrow

buttons located on the Printer’s LCD display.
The Printer’s Front Cover must be open for
use of the

Forward and Back buttons.

c. Re-insert the Overlaminate(s) and close the

Lam Module’s Front Cover.

d. Press the

Resume button located on the

Printer's LCD display to continue printing.

e. To cancel the print, press the

Cancel Print

button from the Driver's display dialog or the

Cancel button on the Printer's LCD display.

Card Eject Error

The Printer is unable to eject a
card.

Check Printer for a card jam or other obstruction
and press the

Resume button located on the

Printer's LCD display to continue printing.

To cancel the print, press the

Cancel Print button

from the Driver's display dialog or the

Cancel

button located on the Printer's LCD display.

Flipper Jam

The Flipper Table has jammed
while either aligning itself or
flipping a card.

a. Open the Printer's Flipper Module Cover.

b. Clear any cards in the Flipper Module by

using the

Forward and/or Back buttons

located on the Printer’s Front Cover.

c. Ensure that the Flipper Table can rotate

freely. Close the Printer's Flipper Module
Cover.

d. Press the

Resume button on the Printer’s

Front Cover to continue printing.

e. To cancel the print, press the

Cancel Print

button from the Driver's display dialog.