HID FARGO HDP5000 User Guide - Manual (Page 73)

July 2013 Page 73 of 100
© 2012, 2013 HID Global Corporation. All rights reserved.
HDP5000 & HDPii Plus Card Printer Encoder User Guide_L000950, 3.0
5.1.3 Troubleshooting - Printer Error Messages
Printer Error
Message
Cause Solution
General Error A general Printer error has
occurred. Press
Cancel on the printer or click Cancel Print.
Card Not Found The Printer is unable to find the
card. Check Printer for a card or other obstruction,
remove the card and cancel the print by pressing
the
Cancel Print button from the Driver’s display
dialog or the
Cancel button, located on the Printer.
Cover Open The Printer cannot start printing
because the Cover is open. Close the Cover to continue printing.
Unable to Feed Card The Printer is unable to feed a
card from the Card Cartridge. Ensure that cards are available and loaded
correctly, press the
Resume button located on the
Printer's LCD display to continue printing.
To cancel the print, press the
Cancel Print button
from the Driver's display dialog and the
Cancel
button located on the Printer's LCD display.
Card Jam A Card has become jammed in
the Printer. a. Open the Printer's Front Cover and remove
the Print Ribbon and Film Cartridges.
b. Clear any cards in the printer by using the
Forward and/or Back Buttons located on the
printer’s LCD display.
c. Re-insert the Ribbon and close the Printer’s
Front Cover.
d. Press the
Resume button located on the
Printer's LCD display to continue printing.
e. To Cancel the print, press the
Cancel Print
button from the Driver's display dialog and
the
Cancel button located on the Printer's
LCD display.
Card Jam (Encoder) A Card has become jammed in
the Printer's Encoding station. a. Open the Printer’s Front Cover and remove
the Print Ribbon.
b. Open the Printer's Flipping Module Cover.
c. Clear any cards in the Encoding Module by
using the
Forward and/or Back buttons
located on the Printer's LCD display.
d. Re-insert the Print Ribbon and close the
Printer’s Front Cover.
e. Press the
Resume button located on the
Printer's LCD display to continue printing.
f. To cancel the print, press the
Cancel Print
button from the Driver's display dialog or the
Cancel button located on the Printer's LCD
display.