HP Integrity rx4610 Server - Manual (Page 170)

Chapter 11 Troubleshooting
162
Troubleshooting Sequence
Most HP Server problems are the result of incorrect HP Server and SCSI
subsystem configurations. To troubleshoot an installation problem, perform the
following checks in the order given:
1. Check all cable and power connections, including those in the rack, etc.
2. Ensure the HP Server is configured properly.
◊◊◊◊ Check the Setup Utility.
◊◊◊◊ If the error is a network-related problem, determine if the HP Server
has enough memory and hard disk drive capacity.
◊◊◊◊ Consult your network operating system manual.
3. Verify all cables and boards are securely plugged into the appropriate
connectors or slots.
4. Remove all extra options one at a time, checking its affect on the HP
Server.
5. Unplug the power cord, wait 20 seconds, plug the power cord in again, and
restart the HP Server.
6. If you suspect a hardware error, follow these steps:
a. Log users off the LAN and power down the HP Server.
b. Extend the HP Server out of the rack and remove the top cover.
c. Simplify the HP Server configuration to the minimum required:
∗ Monitor
∗ Keyboard
∗ Mouse
∗ 1 hard disk drive and 1 flexible disk drive
∗ 1 DVD
d. Remove all third-party options, and reinstall each one, one at a time,
checking the HP Server after each installation.
e. Replace the top cover and reconnect the power cord and other cables.
f. Boot the HP Server and if it does not function properly, refer to the
following procedures.