HP StoreOnce Backup - Manual (Page 92)

with the D2D Component Firmware ISO image. The latest version of the ISO image is available
from
http://www.hp.com .
IMPORTANT: It is essential that when you upgrade your software to the latest version, you also
update all component firmware.
Support ticket
If you have problems, HP Support will ask you to generate a support ticket to help with
troubleshooting. It provides a log of everything that has happened on your system.
NOTE: Please ensure that your browser security settings allow files to be transferred from the HP
StoreOnce Backup System to your host machine.
1. Click Generate Support Ticket to create a support ticket.
2. The ticket generation will start and display a progress meter.
NOTE: If a support ticket had already been created and not downloaded before you created
the new support ticket, a warning is issued. Either click Continue to overwrite the existing
support ticket or click Cancel and download the existing support ticket first.
3. Once completed, a status is provided along with a Date and Time when the ticket was
generated, and the Download Support Ticket button is enabled.
92 Administration