HP StoreOnce Backup - Manual (Page 156)

Obtaining support
Click on the Support tab.
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The general support enquiries link takes you to HP Support web pages.
•
With tape libraries a link is provided so that you can generate a support ticket from the library
GUI. This link takes you to the Command View MSL login.
Upgrading tape storage device firmware
As long as the tape device is supported, you can also upgrade the firmware from this screen. Click
on the Firmware tab.
•
For tape drives you can upload firmware that you have downloaded from the HP web site.
Please refer to
http://www.hp.com/support for details of the latest firmware for your HP
Ultrium Tape Library or Tape Drive and download required files to a location on your host
machine before you use this page.
•
For tape libraries a link is provided so that you can use the library GUI. This link takes you to
the Command View MSL login.
NOTE: If you update firmware on an attached physical tape device that has a cartridge loaded
at the time, the cartridge will be unloaded by the firmware update.
156 Extra information for G1 products