HP StoreOnce Backup - Manual (Page 129)

normally shown at boot time will not display. No hard disk drive LEDs will turn on. Please
refer to SmartArray RAID information on
http://www.hp.com/support .
•
If the System Console screen is not seen:
The HP D2D operating system may not be seen or recognized. Check the flash memory
module inside the HP D2D for correct seating. (To locate the flash memory module, refer
to the schematic on the hood label.) ◦
◦ Check for hardware errors as the HP D2D device boots up.
HP D2D System Health LED is flashing RED (HP D2D4100 and D2D4300
Series)
One of the two power supplies is faulty or not connected to power at power on time, causing a
warning condition. Check the LED on the PSU to ensure it is not faulty (it should be green). Ensure
both power supplies are connected and reboot to clear this LED. The HP D2D will work satisfactorily
with one power supply, but without any redundancy. It is recommended to power on the second
power supply or replace the power supply as soon as possible.
HP D2D boots up correctly, but cannot be seen on the network
See Connecting to the network (page 125) .
Cannot connect to Web Management Interface
HP D2D is not visible on the network
See Connecting to the network (page 125) .
Cannot log in to the Web Management Interface
The password is case-sensitive, please make sure you know whether CAPS LOCK is on or off.
If you cannot find the password to the Web Management Interface login screen, it can be reset to
factory value.
1. Ensure that there are no backup or restore jobs in progress to the device.
2. Press the Power On button on the front of the HP StoreOnce Backup System three times in
quick succession to reset it.
3. After approximately 5 seconds, the HP StoreOnce Backup System will begin its reboot
sequence.
4. The HP StoreOnce Backup System will be reset to factory networking settings and the
Administrator password will be reset to Admin. No user data will be lost but you will need to
re-configure your network settings, because they may be reset by this action.
NFS State handle error
NOTE: NetBIOS name resolution is not supported on CIFS shares.
The following sequence will cause problems when connecting to a NAS share.
1. Create an NFS share and mount it on a Linux box.
2. Delete the share on the D2D without unmounting it from the Linux box.
3. Recreate the share again with the same name.
In this scenario, the Linux client will assign a new set of inodes to the new share, but when trying
to access the old mount point it will use the previous set of inodes and will therefore not manage
to connect.
Reboot the host Linux system and the connection will work again.
Cannot connect to Web Management Interface 129