ADC Release 3.1 - Manual (Page 488)

11152700 Issue 1 • February 2001 • Section 3: General Information
Page 3-2
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2000, ADC Telecommunications, Inc.
.3. REPAIR CHARGES
If the defect and the necessary repairs are covered by warranty, Buyer’s only
obligation is the payment of all transportation and associated costs in returning the
defective Product to the location designated by ADC. ADC, at its option, will either
repair or replace the Product at no charge and return the Product to Buyer with
transportation costs paid by ADC, only when ADC contracted carriers are used.
Requested return of Product by any other means will be at Buyer’s cost. Buyer is
responsible for all other associated costs in return of Products from ADC. If Product is
Out of Warranty or NTF (no trouble found), ADC will charge a percentage of the
current Product list price. To obtain the percentage factor for Out of Warranty or NTF
Product, contact the ADC Product Return Department at 1-800-366-3891, extension
63748 (in U.S.A. or Canada) or 612-946-3748 (outside U.S.A. and Canada).
If a service affecting advance replacement Product is requested, the current list price of a
new Product will be charged initially. A customer purchase order is required to ship an
advance replacement Product. Upon receipt of the defective Product, there will be no
credit issued by ADC to the buyer for any returned Product found to be Out of Warranty.
ADC will credit buyer eighty percent (80%) of Product price charged for any In
Warranty Product under the Program terms. Products must be returned within thirty (30)
days to be eligible for any advance replacement credit. If repairs necessitate a field visit
by an ADC representative, customer authorization (purchase order) must be obtained
prior to dispatching a representative, ADC will charge the current price of a field visit
plus round trip transportation charges from Minneapolis to the customer’s site.
.4. REPLACEMENT/SPARE PRODUCTS
Replacement parts, including but not limited to button caps and lenses, lamps, fuses,
and patch cords, are available from ADC on a special order basis. Contact the NSD
Technical Assistance Center at 1-800-366-3891, extension 54878 (in U.S.A. or
Canada) or 972-680-4878 (outside U.S.A. and Canada) for additional information.
Spare Products and accessories can be purchased from ADC. Contact Sales
Administration at 1-800-366-3891, extension 63748 (in U.S.A. or Canada) or 612-946-
3748 (outside U.S.A. and Canada) for a price quote and to place your order.
.5. RETURNED MATERIAL
Contact the ADC Product Return Department at 1-800-366-3891, extension 63748 (in
U.S.A. or Canada) or 1-952-946-3748 (outside U.S.A. and Canada) to obtain a Return
Material Authorization number prior to returning an ADC Product.
All returned Products must have a Return Material Authorization (RMA) number
clearly marked on the outside of the package. The Return Material Authorization
number is valid for thirty (30) days from authorization.