Datamax-O'Neil H-Class Operator’s Manual User Manual
Page 126
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H-Class
Fault Messages (continued)
Displayed Message
Description
Possible Solution(s)
RIBBON FAULT
Two causes are possible:
(1) The Thermal Transfer
media type has been
selected, but no ribbon
movement or only
sporadic movement has
been detected.
(2) The ribbon sensor
values have changed.
If using direct thermal stock,
change the Media Type setting
to Direct Thermal; otherwise
ensure that ribbon is installed.
Press the FEED Key to clear the
fault -- if the fault does not
clear check the Ribbon Hubs for
free movement. Also, ensure
that the ribbon core fits snugly
onto the supply hub, and that
the ribbon is not slipping or
stalling as labels print. If no
binding, slipping, or stalling is
apparent press and hold the
FEED Key until at least three
labels have been output. If the
fault does not clear, call for
service.
TEMPERATURE FAULT
The printer has
shutdown due to the
printhead temperature.
Turn OFF the printer. Ensure
that the printer has been
installed within an acceptable
environment. DO NOT restart
until the printhead cools.
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