Datamax-O'Neil H-Class Operator’s Manual - Manual (Page 111)

H-Class 101
Use the following list of solutions if errors occur when attempting an update:
Firmware Updating Error Messages
Displayed Message Descriptions / Possible Causes / Solutions
DECOMPRESSION ERROR
An error occurred during the decompression and transfer of
file data from cache storage into the Flash memory. Confirm
the firmware version and try the download again; however, if
the problem continues call for service.
ERROR ERASING FLASH
Flash memory could not successfully be erased. Defective
Flash memory is a possible cause. Try the download again;
however, if the problem continues call for service.
ERROR WRITING FLASH
The program could not successfully be written into Flash
memory. Defective Flash memory is a possible cause. Try the
download again; however, if the problem continues call for
service.
HARDWARE MISMATCH
The firmware downloaded is not compatible with the Main
Logic Card, is for a different model printer, or is not supported
by the Boot Loader version. See Configuration Level.
INVALID SOFTWARE
A error was detected during download, possible causes and
solutions include:
• An invalid or corrupted file was downloading. Try resaving
the file to the host. Download the file to the printer.
•
A communications error occurred. Recheck the cabling and
port settings.
SOFTWARE MISMATCH
The software level being installed is not authorized for this
printer. See the Printer Key information; Section 4.2.4.
5.7 Updating the Boot Loader
Boot Loader updates can be found at ftp://ftp.datamax-oneil.com . Before proceeding,
identify the printer’s current Boot Loader version by printing a Configuration Label (see
Section 4.3.5). Compare the current version to those available from the FTP site.
Download the desired version onto your computer’s hard drive then follow the steps below
to install the program.
If power is lost while UPGRADING SOFTWARE is displayed, the printer will
become non-functional and will require factory programming or a main logic
card.