Datamax-O'Neil H-Class Operator’s Manual - Manual (Page 118)

108 H-Class
General Resolutions (continued)
If experiencing this
problem…
Try this solution…
External memory device
is not recognized:
With the memory device properly installed (see Section 2.2.3)
in the printer, observe the display and proceed accordingly:
•
If the appropriate Current State Icon (see Section 4.1.1) is
present, ensure that the module has been formatted.
• If the Current State Icon is not present, ensure that the
device is a recognizable type.
Intellifont will not
print:
You may be using an incorrect type – Intellifont
format is
Little/Big Endian specific and the printer uses Big Endian; refer
to your font supplier for information.
Light print on the side
of the label:
Check the following possibilities:
•
The Leveling Cam may be incorrectly adjusted (see Section
5.4.1); or,
• The Platen may be dirty or worn (see Section 5.5.5).
Missing label
information:
Check the following possibilities:
•
Check the label format for character or image placement
outside the label dimensions. All row / column values must
allow space for the characters and bar codes to be printed
within the format size;
•
Available memory may have been exceeded by the format
requirements. Try reducing the memory allocation to either
INTERNAL MODULE or SCALEABLE FONT (see Section
4.2.4); or,
•
If using serial communications, ensure that the interface
cable meets the printer’s requirements (see Section 2.2.2).