Datamax-O'Neil H-Class Operator’s Manual - Manual (Page 119)

H-Class 109
General Resolutions (continued)
If experiencing this
problem…
Try this solution…
No power:
Check the following possibilities:
•
Verify that the AC power cord is connected to the outlet and
to the printer, and that the Power Switch is ON;
• Verify that the AC outlet is functioning, or move the printer
to another location on a different circuit;
• Replace a possibly damaged AC cord;
• The line fuse may be blown (call for service); or,
•
If using a tall model, possible disconnected or defective fan;
call for service.
No print using direct
thermal media (labels
advance normally):
Test the labels to be sure they react to heat then proceed
accordingly:
• If reactive, increase the HEAT setting in the software
program or via the menu (see Section 4.2.2); or,
•
If not reactive, install direct thermal media.
No print using thermal
transfer media (labels
advance normally):
Examine the used ribbon for an image, then proceed
accordingly:
• If an image is on the used ribbon, verify that the ribbon was
properly loaded. (To identify the coated side, press the
sticky side of a label against the ribbon surfaces -- ink will
lift from the coated side.) Clean the printhead (see Section
5.5.1) and reinstall the ribbon (see Section 3.3); or,
• If no image is on the used ribbon, try the following:
Run a Test label, and if an image printed then ensure that
the protocol and port settings for the printer and host
match; see Section 4.2.5.
Increase the HEAT setting; see Section 4.2.2.
Verify that the media and ribbon combination is compatible;
see Section 7.3.