Troubleshooting – Pitney Bowes MapXtreme User Manual
Page 35
Chapter 2: Getting Started
MapXtreme Licensing
MapXtreme v7.1
35
Developer Guide
Troubleshooting
If you encounter problems with MapXtreme licensing, use the following table to help analyze and
solve the problem. For any issue, always check that the correct licenses are installed in the correct
locations (see
).
Troubleshooting Licensing Problems
Problem Description
Possible Cause
Solution
"Licensing ErrorUnable to
Initialize MILicensing object."
Occurs when the MapXtreme
licensing service is not running.
The MapXtreme licensing for
64-bit applications requires a
Windows Service to be
operational on the local
application host. The service is
automatically installed during
the MapXtreme installation
process, and, as a Windows
Service, is managed using
Services.msc.
Verify that the
MILicensingService is installed
with a status of 'Started'.
“No valid license found for
MapXtreme 200x”
Could occur when using
Remote Desktop. Need a new
license with a format that has
Terminal Services activated.
Reset the server, place new
license in the appropriate
directory, then restart IIS and the
ASP.NET worker process.
Corrupt license file
Remove license from machine,
regenerate license, place new
license in the appropriate
directory, then restart IIS.
Permissions needed
Ensure the ASP.NET user
account has Read/Write access
to the Temp directory and
Framework directories (see
Permissions to Temp Directory
for Deployed Web
Applications
).
COM+ Activation error
Usually a bad or corrupt license
file. It stops the COM+ object
from initializing and therefore
causes a low-level OS fault in
COM+.
Remove license from machine,
regenerate license, place new
license in the appropriate
directory, and then restart IIS.