HP Photosmart D5400 series - Manual (Page 184)

Make sure that you insert the ink cartridge into the slot that has the same
shaped icon and color as the one you are installing.
11. Close the ink cartridge access door.
Cause: The print head or ink cartridges were not installed correctly.
If this did not solve the issue, try the next solution.
Solution 2: Contact HP support
Solution: Contact HP support for service.
Go to:
www.hp.com/support .
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the print head or ink cartridges.
Print head problem
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Reinstall the print head
• Solution 2: Contact HP support
Solution 1: Reinstall the print head
Solution: Check to make sure the print head is installed and the ink cartridge
access door is closed.
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