HP Photosmart D5400 series - Manual (Page 126)

Cause: The print carriage was blocked.
Firmware revision mismatch
Solution: Contact HP support for service.
Go to:
www.hp.com/support .
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The revision number of the product firmware did not match the revision
number of the software.
Mechanism error
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
• Solution 1: Clear the paper jam
• Solution 2: Remove objects that are blocking the print carriage
Solution 1: Clear the paper jam
Solution: Clear the paper jam.
For more information, see:
“Clear paper jams” on page 80
Cause: The product had a paper jam.
If this did not solve the issue, try the next solution.
Solution 2: Remove objects that are blocking the print carriage
Solution: Lower the ink cartridge access door to access the print carriage. Remove
any objects that are blocking the print carriage, including any packing materials. Turn
off the product and then turn it on again.
Cause: The print carriage was blocked.
Errors 125
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