beautypg.com

The product is not responding, Borderless printing produces unexpected results, Solution 3: tuck the flaps to avoid paper jams – HP Photosmart D5400 series User Manual

Page 102

background image

Solution 3: Tuck the flaps to avoid paper jams

Solution: To avoid paper jams, tuck the flaps inside the envelopes.
Cause: The flaps might get caught in the rollers.

Borderless printing produces unexpected results

Solution: Try printing the image from the photo imaging software that came with
the product.
Cause: Printing a borderless image from a non-HP software application produced
unexpected results.

The product is not responding

Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.

Solution 1: Turn on the product

Solution 2: Load paper in the input tray

Solution 3: Select the correct printer

Solution 4: Check the printer driver status

Solution 5: Wait until the product completes the current operation

Solution 6: Remove all cancelled print jobs from the queue

Solution 7: Clear the paper jam

Solution 8: Make sure the print carriage can move freely

Solution 9: Check the connection from the product to your computer

Solution 10: Reset the product

Solution 1: Turn on the product

Solution: Look at the On light located on the product. If it is not lit, the product is
turned off. Make sure the power cord is firmly connected to the product and plugged
into a power outlet. Press the On button to turn on the product.
Cause: The product was turned off.

If this did not solve the issue, try the next solution.

Solution 2: Load paper in the input tray

Solution: Load paper in the input tray.
For more information, see:

“Load full-size paper” on page 18

Cause: The product was out of paper.

If this did not solve the issue, try the next solution.

Print troubleshooting

101

Trou

bles

ho

ot

ing

This manual is related to the following products: