HP Photosmart D5400 series - Manual (Page 100)

Solution 3: Clean the print head
Solution: If the previous solutions did not resolve the issue, try cleaning the print
head.
After cleaning the print head, print a self-test report. Evaluate the self-test report to
see if the print quality problem still exists.
For more information, see:
• “Clean the print head” on page 64
• “Print and evaluate a self-test report” on page 65
Cause: The print head needed to be cleaned.
The product prints slowly
Try the following solutions if the product is printing very slowly.
• Solution 1: Check the ink levels
• Solution 3: Contact HP support
Solution 1: Check the ink levels
Solution: Check the estimated ink levels in the ink cartridges.
NOTE: Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the ink cartridges until print quality becomes unacceptable.
For more information, see:
“Check the estimated ink levels” on page 60
Cause: The ink cartridges might have insufficient ink.
If this did not solve the issue, try the next solution.
Solution 3: Contact HP support
Solution: Contact HP support for service.
Go to: www.hp.com/support .
If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: There was a problem with the product.
Print troubleshooting
Use this section to solve these printing problems:
• Envelopes print incorrectly
• Borderless printing produces unexpected results
Print troubleshooting 99
Trou
bles
ho
ot
ing