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Incompatible ink cartridges, Incompatible print head – HP Photosmart D5400 series User Manual

Page 158

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Incompatible ink cartridges

Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.

Solution 1: Check to see if the ink cartridges are compatible

Solution 2: Contact HP support

Solution 1: Check to see if the ink cartridges are compatible

Solution: Check to make sure you are using the correct ink cartridges for your
product. For a list of compatible ink cartridges, see the printed documentation that
came with the product.
If you are using ink cartridges that are not compatible with the product, replace the
indicated ink cartridges with ink cartridges that are compatible.

CAUTION:

HP recommends that you do not remove an ink cartridge until a

replacement is ready to install.

If it appears that you are using the correct ink cartridges, proceed to the next solution.
For more information, see:

“Shop for ink supplies” on page 67

“Replace the ink cartridges” on page 61

Cause: The indicated ink cartridges were not intended for use in this product as it
was currently configured.
If this did not solve the issue, try the next solution.

Solution 2: Contact HP support

Solution: Contact HP support for service.
Go to:

www.hp.com/support

.

If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The ink cartridges were not intended for use in this product.

Incompatible print head

Solution: Contact HP support for service.
Go to:

www.hp.com/support

.

If prompted, choose your country/region, and then click Contact HP for information
on calling for technical support.
Cause: The print head was not intended for use in this product, or it was damaged.

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