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Envelopes print incorrectly – HP Photosmart D5400 series User Manual

Page 101

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The product is not responding

The product prints meaningless characters

Nothing happens when I try to print

The pages in my document came out in the wrong order

The margins are not printing as expected

Text or graphics are cut off at the edge of the page

A blank page came out while printing

Ink is spraying the inside of the product when I print a photo

Envelopes print incorrectly

Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.

Solution 1: Load the stack of envelopes correctly

Solution 2: Check the envelope type

Solution 3: Tuck the flaps to avoid paper jams

Solution 1: Load the stack of envelopes correctly

Solution: Load a stack of envelopes in the input tray, with the envelope flaps facing
up and to the left.

Make sure that you remove all paper from the input tray before loading the envelopes.

For more information, see:

“Load envelopes” on page 23

Cause: A stack of envelopes was loaded incorrectly.
If this did not solve the issue, try the next solution.

Solution 2: Check the envelope type

Solution: Do not use shiny or embossed envelopes or envelopes that have clasps
or windows.
Cause: The wrong type of envelope was loaded.
If this did not solve the issue, try the next solution.

Chapter 11

100

Troubleshooting

T

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