Epiphan Pearl Mini Live Video Production System with 512GB SSD (NA/JP) User Manual
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Pearl Mini User Guide
Troubleshooting Quick Reference
Problem
Action(s) to Resolve
I can't preview my channels using the
Epiphan Live Dashboard on Chrome even
after I updated the security certificate for
my website
Some versions of Chrome and Microsoft Edge don't display
channel previews from the Dashboard if you're on an HTTPs
network and your website has an insecure or invalid security
certificate, even after you update the security certificate. Use a
different web browser such as Firefox or update the version of
your web browser, then add the security certificate for the
website to the exceptions list.
Image quality is poor or insufficient.
The following tips can help improve image quality:
1. Ensure the source resolution is used as the output or
recorded resolution. Up-scaling and down-scaling can
affect picture quality.
2. Increase the Bitrate value and/or decrease the Limit
frame rate value in the Encoding menu. See
Configure
encoding
.
Frames per second are lower than
expected.
The following tips can help improve frames per second (fps):
1. Increase the Limit frame rate value and/or decrease the
Bitrate value in the Encoding menu. See
Configure
encoding
.
2. Reduce the number of actions happening simultaneously
on the system (i.e. if streaming, recording, and copying
files, consider waiting to copy files until after streaming
and recording are complete).
3. Enter a low negative value (i.e. -5) in the Frame Grabber's
Vertical Shift field.
4. Reduce the number of channels encoding data.
5. Ensure the hardware-accelerated H.264 encoding preset
is chosen for all channels.
Stream won't play in my media player or
browser.
Verify that the Stream Type matches with the media player used
and that you have the correct url or SDP file for the player. See
Share a live broadcast stream (HTTP, HTTPS, or RTSP)
and
Streaming to a media player or smart TV
.
If you still cannot see the stream, try disabling your local
computer firewall.
If the issue is still not resolved, contact Epiphan Support at
.
The stream interrupts or the image breaks
up.
The following tips can help diagnose image problems:
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