A.4.10, Import/export files larger than 4 gigabytes, A.4.11 – NewTek TriCaster 855 User Manual
Page 322: Repair damaged recordings, A.4.12
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A: The “Renderless” export preset in Export Media (Startup > Session Page) re-wraps TriCaster’s
MPEG2 files as Quicktime a/v files without re-compression. Quicktime does not currently decode
High Profile MPEG2 files (even when wrapped as Quicktime files). Some applications with
internal MPEG2 support play ‘High Profile‘ .mov exports, but generally it’s better to simply use
TriCaster’s default Quicktime recording option directly.
A.4.10 IMPORT/EXPORT FILES LARGER THAN 4 GIGABYTES?
This question may arise if you are using external media, perhaps portable hard drives or USB
‘thumb’ drives. These are commonly prepared using the FAT32 file system, which does not
support files larger than 4GB. As video files will often exceed this size, FAT32 is not very suitable
for use in that context.
You should reformat these drives using the NTFS system to eliminate this limitation (or you might
consider transferring larger files to TriCaster over a network connection).
A.4.11 REPAIR DAMAGED RECORDINGS?
At times, a catastrophic event (such as a power outage) that interrupts recording will result in a
damaged Quicktime® clip. Generally, such a clip can be repaired by simply adding it to a DDR
playlist. (Note that this process depends on the clip being stored as-is within the NTFS file
system at all times before repair. Operations like zipping the file, transferring it to a FAT32 drive
and then back, etc., will make recovery impossible).
A.4.12 AVOID THE ERROR “…COPY THIS FILE WITHOUT ITS PROPERTIES?”
Windows shows this error message when you export a media file from TriCaster to an external
volume that does not use the NTFS file system. The warning is not really a concern (although we
highly recommend using NTFS formatted storage, as noted in Section A.4.10). The files will copy
just fine regardless.
TriCaster generates metadata attributes for media files for internal use. This metadata is only
retained when you export to storage formatted as NTFS. That being said, the metadata is
automatically regenerated if you use the files with TriCaster again later, so its loss poses no issue.