Adobe Premiere Elements 8 - Manual (Page 297)

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Last updated 8/12/2010
Chapter 17: Troubleshooting
If you encounter problems using Adobe Premiere Elements, you can look through this troubleshooting section, check
the resources on the web, such as the Adobe Premiere Elements Support website, or contact customer services.
Resources and guidelines
Resources for troubleshooting
If you need troubleshooting help, Adobe offers a variety of resources you can turn to.
Support on Adobe.com Choose Help > Online Support to find up-to-the-minute troubleshooting information in the
Support knowledgebase, and share information with other Adobe Premiere Elements users through online forums.
You’ll also find tips and tutorials, plus information about books, online courses, and other training materials.
If you need troubleshooting help for an error you receive when working in Adobe Premiere Elements, copy the error
message from the dialog box and search for it in the support knowledgebase or online forum, or post it in the forum.
Adobe Expert Support Get person-to-person support from Adobe’s support professionals, available through
complimentary and paid support options. Find details on the Adobe website.
Product Help Find background information, descriptions of features, and detailed procedures. Choose Help > Adobe
Premiere Elements Help.
Guidelines for troubleshooting
When you encounter a problem using Adobe Premiere Elements, follow these troubleshooting guidelines to help you
find a solution.
Define the problem This is the first step in troubleshooting. You can define a problem with a simple cause and effect
statement, such as “When I try to import the file, Adobe Premiere Elements returns an error.” By defining the problem,
you have a better sense of which variables to test, and you can begin to determine if the problem is specific to a file, an
action, or a combination of both.
Perform a comparison test See if the same problem occurs under similar conditions. This technique lets you further
define what causes a problem. If a problem occurs with a file, see if the same problem occurs with another similar file.
Alternatively, see if the same problem occurs with the same file, but in a different application. For example, if a video
file doesn’t play back correctly in Adobe Premiere Elements, try playing it back in Windows Media Player.
Isolate the problem One by one, remove variables that might contribute to a problem. As you remove variables, you
get closer to identifying the actual cause of the problem, as well as the solution. For example, if a problem occurs when
you render a project that includes a title, try removing the title to simplify the project. If the problem no longer occurs
after the title is removed, the title file may be damaged. To solve the problem, you can re-create the title file and replace
it in the project.