Dell PowerVault 136T LTO/SDLT (Tape Library) - Manual (Page 9)

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l Electronic Information Service
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AutoTech Service
Dell's automated technical support service —AutoTech—provides recorded answers to the questions most frequently asked by Dell customers
about their portable and desktop systems.
When you call AutoTech, you use your touch-tone telephone to select the subjects that correspond to your questions.
The AutoTech service is available 24 hours a day, seven days a week. You can also access this service through the technical support service. For
the telephone number to call, see
Dell Contact Numbers .
TechFax Service
Dell takes full advantage of fax technology to serve you better. Twenty-four hours a day, seven days a week, you can call the Dell TechFax line toll-
free for all kinds of technical information.
Using a touch-tone phone, you can select from a full directory of topics. The technical information you request is sent within minutes to the fax
number you designate. For the TechFax telephone number to call, see
Dell Contact Numbers .
Automated Order-Status System
You can call this automated service to check on the status of any Dell products that you have ordered. A recording prompts you for the information
needed to locate and report on your order. For the telephone number to call, see
Dell Contact Numbers .
Technical Support Service
Dell's industry-leading hardware technical-support service is available 24 hours a day, seven days a week, to answer your questions about Dell
hardware.
Our technical support staff pride themselves on their track record: more than 90 percent of all problems and questions are taken care of in just one
toll-
free call, usually in less than 10 minutes. When you call, our experts can refer to records kept on your Dell system to better understand your
particular question. Our technical support staff use computer-based diagnostics to provide fast, accurate answers to questions.
To contact Dell's technical support service, see Before You Call and then call the number for your country as listed in Dell Contact Numbers .
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your
invoice or packing slip handy when you call. For the telephone number to call, see
Dell Contact Numbers .
Product Information
If you need information about additional products available from Dell, or if you would like to place an order, visit Dell's website at
http://www.dell.com/ . For the telephone number to call to speak to a sales specialist, see Dell Contact Numbers .
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1. Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.
For the telephone number to call, see
Dell Contact Numbers .
2. Include a copy of the invoice and a letter describing the reason for the return.
3. Include a copy of any error messages reported by the library.
4. Include any accessories that belong with the item(s) being returned (such as power cables, software diskettes, and guides) if the return is for
credit.
5. Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss
during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.
Before You Call
If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the system. You may be asked to