Dell PowerVault 136T LTO/SDLT (Tape Library) - Manual (Page 8)

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Getting Help: Dell™ PowerVault™ 136T LTO Library User's Guide
Help Overview
This section describes the tools Dell provides to help you when you have a problem with your system. It also tells you when and how to contact Dell
for technical or customer assistance.
Technical Assistance
If you need assistance with a technical problem, perform the following steps:
1. Check the Troubleshooting procedures provided in this guide.
2. Use Dell's extensive suite of online services available at Dell's website ( http://www.dell.com) for help with installation and troubleshooting
procedures.
For more information, see World Wide Web .
3. If the preceding steps have not resolved the problem, call Dell for technical assistance.
For instructions on using the technical support service, see Technical Support Service and Before You Call .
Help Tools
Dell provides a number of tools to assist you. These tools are described in the following sections.
World Wide Web
The Internet is your most powerful tool for obtaining information about your system and other Dell products. Through the Internet, you can access
most of the services described in this section, including AutoTech, TechFax, order status, technical support, and product information.
You can access Dell's support website at http://support.dell.com . To select your country, click the map that appears. The Welcome to
support.dell.com page opens. Enter your system information to access help tools and information.
Dell can be accessed electronically using the following addresses:
l
World Wide Web
http://www.dell.com/
http://www.dell.com/ap/ (for Asian/Pacific countries only)
http://www.euro.dell.com (for Europe only)
http://www.dell.com/la (for Latin American countries)
l Anonymous file transfer protocol (FTP)
ftp://ftp.dell.com/
Log in as user:anonymous, and use your e-mail address as your password.
l Electronic Support Service
[email protected]
[email protected] (for Asian/Pacific countries only)
http://support.euro.dell.com (for Europe only)
l
Electronic Quote Service
[email protected]
Help Overview Dell Contact Numbers
NOTE: Some of the following tools are not always available in all locations outside the continental U.S. Please call your local Dell
representative for information on availability.