Dell PowerVault 136T LTO/SDLT (Tape Library) - Manual (Page 108)

If you are an end-user customer who bought new products directly from a Dell company, you may return them to Dell within 30 days of the date of
invoice for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from
a Dell company, you may return them to Dell within 14 days of the date of invoice for a refund or credit of the product purchase price. In either case,
the refund or credit will not include any shipping and handling charges shown on your invoice. If you are an organization that bought the products
under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service to receive a Credit Return Authorization Number. Refer to the chapter titled "Getting Help"
in your system's trouble-shooting documentation to find the appropriate telephone number for obtaining customer assistance. To expedite the
processing of your refund or credit, Dell expects you to return the products to Dell in their original packaging within five days of the date that Dell
issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or
damage during shipment. You may return software for refund or credit only if the sealed package containing the diskette(s) or CD(s) is unopened.
Returned products must be in as-new condition, and all of the manuals, diskette(s), CD(s), power cables, and other items included with a product
must be returned with it. For customers who want to return, for refund or credit only, either applications software or an operating system that has
been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original
shipment.
This "Total Satisfaction" Return Policy does not apply to DellWare products, which may be returned under DellWare's then-current return policy. In
addition, reconditioned parts purchased through Dell Spare Parts Sales in Canada are nonreturnable.
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