ClearOne Converge 590 - Manual (Page 72)

78 Technical Services: 800.283.5936
RF CONTROLLER
The following paragraphs outline RF controller troubleshooting.
Controller doesn’t communicate with the mixer
The RF Controller performs best when the Converge mixer is positioned within line of sight
and with the antenna pointed up. Check the signal strength indicator in all areas of the
room where the controller will be used.The signal strength indicator is on the LCD screen
and the maximum number of bars is four.
For optimal RF connectivity, make sure the signal strength measures two or four bars in all
operating locations (see figure 6.1). You can also use the RF Radio Test function on the
Controller for a more detailed signal strength measurement. Refer to page 63 for more
information.
To iimprove ssignal sstrength:
• Verify that the mixer is within line of sight.
• Install the mixer in the top space of the equipment rack.
• Ensure that the antenna is pointed up.
• Do not install the mixer in a metal cabinet.
You can also purchase a remote mount antenna to improve the signal strength when the
mixer is located in a different room or in an enclosed metal cabinet.
Part number: 910-153-050
Be sure the frequency setting on the controller is the same as the frequency setting in
RAV-Ware.
Cannot assign a speed dial number
Any phone numbers entered using the Controller are automatically assigned to speed dial
location 0. Access RAV-Ware to assign speed dial numbers.
Signal Level Reliability
Fair
Good
Better
Best
0–4 bars
4–8 bars
9–12 bars
13–16 bars
FIGURE 6.1 Signal strength reliability