ClearOne Converge 590 - Manual (Page 71)

Appendix 77
MAINTENANCE
Unplug all components before cleaning. Do not use liquid or aerosol cleaners. Use a soft,
damp cloth to clean the microphones and controller.
If storing for an extended period of time, remove the batteries.
TROUBLESHOOTING
The following paragraphs describe ways to troubeshoot difficulties with your Converge
product, if necessary.
AUDIO
The following paragraphs outline audio troubleshooting.
No dial tone
Ensure that the RJ-11 cable is connected to an analog line. Make sure the phone cable is
connected to the Line jack, not the Set jack. If you are connected to a digital line through a
telephone handset, see page 21 for more information. Run a system diagnostic check
through RAV-Ware to be sure all Converge components are working properly.
Converge does not ring
Adjust the volume of the ringer. Check that the RJ-11 cable is connected. Verify that the
dialed phone number is correct.
Muffled reception
Check the connections of all audio inputs. Check the Audio Mixer in RAV-Ware to make
sure the correct audio paths are selected. Adjust the volume of the audio outputs.
Far-end party cannot hear
Do not move the microphones while on a call. Move any items that might be blocking the
microphones. Move closer to the microphones. Check mute on the inputs and outputs.
Short silences, echoes, or clipped speech on the far end
• Adjust the equalization in RAV-Ware for each component.
• Adjust the volume. Watch the meters. Make sure the loudest audio causes the meters
to just enter the yellow zone.
• Be sure equipment is placed correctly for the best sound performance. Refer to Chapter
1 for basic room design guidelines.
APPENDIX