HP Color LaserJet 9500 Multifunction Printer series - Manual (Page 113)

ENWW Receiving fax problems 97
1
4
Incoming fax calls are not being
answered by the fax (no fax
detected) (continued). The phone cord might not be
connected correctly, or the phone cord
is not working. See “Connecting the fax to a phone line” on
page 60 to check the installation. Make sure
that you are using the phone cord that came
with the fax.
The phone line might not be working. Disconnect the fax from the phone jack on
the wall and connect a phone. Try to make a
phone call to verify that the phone line is
working.
A voice-messaging service might be
interfering with the fax’s ability to
answer calls. Take one of the following actions:
Discontinue the messaging service
Get a phone line that you can dedicate to fax
calls
Decrease the rings-to-answer for the fax to a
number less than the rings-to-answer for the
voice mail (see chapter 4 of the User
Reference Guide on the CD-ROM for more
information).
Problem Cause Solution