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16 troubleshooting psp installation failures – HP Insight Control Software for Linux User Manual

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Corrective actions

Cause/Symptom

See “OS Installations fail, cannot connect to managed
system” in

Section 25.15.1

.

OS Installations fail, cannot connect to managed system

Deployments hang

Capture the multi-partition image, deploy it to a single
partition, capture that image, and then redeploy the image
using the number of required partitions.

Deploying an image with a multiple partition scheme to
another might fail. When a disk has some partitions
already on it, and during an image deployment you
specify a different number of partitions (either more or
fewer ) in the partition wizard, the deployment fails
because the partitions are not sized as they should be.

In this instance, capture the multi-partition image, deploy
it to a single partition, capture that image, then redeploy
the image using the number of required partitions.

Deployment might fail from one multiple partition
scheme to another multiple partition scheme

25.16 Troubleshooting PSP installation failures

The following table describes possible causes of problems with installing the ProLiant Support
Pack (PSP) for Linux and provides actions to correct them.

Corrective actions

Cause/Symptom

Verify the PSP installation log and add the required
package dependencies to the target system.

The packaging dependencies were not met.

Use the Power On Server tool, then rerun the Install
ProLiant Support Pack (PSP)...

tool.

The target system is powered down.

Verify the OS of the target system. Rerun the Install
ProLiant Support Pack (PSP)...

tool, selecting the correct

PSP.

Selected PSP is incorrect for the target managed system's
OS and version.

None. PSPs cannot be used with this OS.

PSP does not support the target system's OS and version.

Verify the target system's hardware, then rerun the Install
ProLiant Support Pack (PSP)...

tool, selecting only the

software components that are relevant to the target
system's hardware.

Selected software components are not relevant to the
target system's hardware.

Rerun the Install ProLiant Support Pack (PSP)... tool
and correct the errors in the PSP configuration file.

The PSP configuration file was edited by the user and
is not valid.

Choice of corrective actions:

Select a different PSP.

Add the required PSP to the Insight Control for Linux
repository.

The PSP selected was deleted from the Insight Control
for Linux repository.

Recopy the PSP to the appropriate /opt/repository/
psp

subdirectory.

The PSP file is corrupted.

The Deploy

Deploy Drivers, Firmware and

Agents

IC-LinuxInstall ProLiant Support Pack is

not supported on managed systems running ESX or ESXi

If you need to install ESX agents, run
Configure

Configure or Repair Agents…

The PSP installation fails on a ESX or ESXi system.

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Troubleshooting