HP Hitachi Dynamic Link Manager Software - Manual (Page 78)

62 Chapter 3 Creating an HDLM Environment
HDLM-installation-folder\lib
For Windows Server 2003 SP1 and Windows Server 2003 R2 (no service pack), if you do
not want to use one of the above methods, you can use a Microsoft hotfix to start HDLM
Manager.For details about how to obtain and use the hotfix and how it affects the
system, contact Microsoft.
„
Before installing HDLM, enable the setting for automatically shortening file and folder
names (8.3 format). If this setting is disabled, shortened names might not be generated
in the Intel 32 folder in which the HDLM uninstallation program is stored, and
uninstallation of HDLM cannot be performed because the uninstallation program cannot
be started. If shortened names are not generated in the Intel 32 folder, uninstall
HDLM according to the procedure described in 3.9.2.
„
HDLM uses the Windows Installer service during installation. Therefore, when you install
HDLM, take the following measures:
– In the Startup Type setting for the Windows Installer service, specify Manual or
Automatic.
– Before installing HDLM, make sure that other programs are not using the
Windows Installer service.
If you install HDLM while the Startup Type setting for the Windows Installer service is
disabled or while another program is using HDLM, the following message appears and
installation might fail:
KAPL09034-E An Internal error occurred in the HDLM Installer. Code = -99 nnnnn
If this message appears during a new installation of HDLM:
Confirm that conditions 1 and 2 above are met, and install HDLM again.
If this message appears during an upgrade or re-installation of HDLM:
Confirm that conditions 1 and 2 above are met, and then reperform an upgrade or
re-installation of HDLM.
You must be careful because even though an upgrade or re-installation of HDLM has
actually failed, the Add/Remove Programs window might indicate that HDLM has
been installed normally.
„
If you install HDLM when either of the following conditions exists, an error might be
displayed for the mirror disk in the Disk Management window of Windows.
– A mirror disk volume that uses a Windows dynamic disk exists among the HDLM
management-target devices.
– An application that uses the dmaadmin service is being executed.
This error does not affect the data of the HDLM management-target devices. If you
restart the host and then activate the disk in the Disk Management window of Windows,
this error will not appear. To prevent the error from occurring, perform the following
before installing HDLM:
– When a mirror disk volume that uses a dynamic disk exists among the HDLM
management-target devices.
Close the management console for the disk.
– When the application that uses the dmaadmin service is being executed.
Stop the application that uses the dmaadmin service.