HP Hitachi Dynamic Link Manager Software - Manual (Page 188)

172 Chapter 5 Troubleshooting
5.4.1 Using the HDLM GUI to Handle a Program Error
The following shows the procedure for handling a program error by using the HDLM GUI.
5.4.1.1 Examine the Messages
Examine the message that is output to the event log in the host. If an error occurs in an
HDLM program, a message other than KAPL08xxx is output to the event log. Check the
output message. Messages with error level E (Error) or higher require corrective action.
5.4.1.2 Obtain Program Information
Obtain the information to be reported to your HDLM vendor or maintenance company (if
there is a maintenance contract for HDLM). Use the DLMgetras utility for collecting HDLM
error information to collect the error information. For details about the DLMgetras utility
and the information it collects, see section 8.2.
Some of the information collected by the DLMgetras utility might be cleared when the
system is restarted. When an error occurs, as soon as possible execute the DLMgetras
utility.
When an error occurs in the HDLM GUI, collect the screenshot at the time the error
occurred.