Toshiba Strata CS - Manual (Page 89)

C HAPTER 8. U SING P ERSONAL S TATUS 8-5
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
Additional personal statuses for call center agents
In addition to the personal statuses shown in the previous table, the predefined
personal statuses shown in the following table are available to agents in a call
center queue.
Icon Status Description
Available
(Queue Only) This status or the Available status signs you
in at the beginning of your shift. When you
select this status, the queue begins sending
calls to you.
With this status, only queue calls ring your
phone. Non-queue calls are sent directly to
your voice mail. To have all your calls ring
your phone, sign in by selecting the Available
status (see the previous table).
You can also select this status by picking up
the phone and pressing *51.
Available
(Non-Queue) This status signs you out at the end of your
shift. When you select this status, the queue
stops sending calls to you.
With this status, non-queue calls still ring your
phone. To prevent all calls from ringing your
phone, sign out by selecting Do Not Disturb.
You can also select this status by picking up
the phone and pressing *52.
On Break This status puts you on a break during your
shift. While this status is selected, the queue
does not send calls to you. When you take a
break, be sure to use the On Break status
rather than Available (Non-Queue), which
signs you out of the queue. Using On Break
when you take a break will ensure the
integrity of call center statistics.
You can also select this status by picking up
the phone and pressing *53.