Toshiba Strata CS - Manual (Page 35)

C HAPTER 4. A NSWERING AND H ANDLING C ALLS ON THE P HONE 4-5
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
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Getting a dial tone to start another call
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Entering an account code for a call
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Using hands-free answering
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“Using voice-first answering” on page 4-10
For information about how to use the Client’s Call Monitor to handle calls
visually, see Chapter 10.
Putting a call on hold
After you answer a call, you can put it on hold by pressing Flash . To return to the
call, press Flash again or press 4 .
Notes:
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If you hang up and have a call on hold, the callback feature in Strata CS
rings your phone.
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Use Flash rather than the Hold button on your phone. With Flash, callers
hear music (if your system has music-on-hold set up). If you use your
phone’s Hold button, callers hear nothing.
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You cannot put a call to a queue, auto attendant, or IVR Plug-in on hold. If
you do, the call is disconnected.
Call-handling commands
When you press Flash to put a call on hold, you hear a menu of call-handling
commands (see the next table). The caller does not hear this verbal menu.
Call-handling Commands
1 Transfer the call.
2 Send the call to voice mail.
3 Disconnect from the call.
4 Reconnect to the call.
5 Create a conference call.
6 Park the call.
7 Use silent hold (mutes menu until next keypress).
# Get a dial tone (start another call).
Flash Reconnect to the call.