Toshiba IP Business Communication System - Manual

Comprehensive Messaging Made Easy
To manage the voice mail, e-mail, faxes, text messages, and more
that come to you at all hours, you need a system that not only
handles all the basics, but also makes comprehensive messaging
easy and effi cient. Toshiba’s voice processing systems work with
Toshiba’s Strata® CIX™ IP business communication systems
to turn sophisticated applications into practical solutions.
Powerful Applications Delivered to Your Desktop
Strata CIX voice mail systems handle all the basics including
Automated Attendant, Call Routing, Telephone Answering, Voice
Messaging, Audiotext, Call Screening, Message Notifi cation, LCD
feature prompting with Soft Key Operation, Call Recording,
Networking, and more.
When you need to go beyond the basics, Token Programming
customizes voice processing functions using Stratagy’s powerful
yet simple scripting language. Tokens can add or enhance voice
mail features and functions such as recording and playback, audio
fi les, or using DTMF entries by callers to provide data response or
special call routing. Tokens can perform functions as simple as a
hook-fl ash, and as complicated as an IVR application, specifi c to
your needs. Token Programming is developed and deployed by
Authorized Toshiba Dealers.
Stratagy® Enterprise Server (ES) equipped systems allow users to
add advanced applications.
Unifi ed Messaging—allows you to access all your critical com-
munications from a single screen, including voice, e-mail, and
fax messages. Conveniently retrieve and send voice, fax, and
e-mail messages from within your e-mail client inbox screen. You
can even retrieve Stratagy voice and fax messages via the Internet
from any e-mail service that supports SMTP and IMAP4 protocols.
Unifi ed Messaging gives you the power to consolidate all types
of communications and manage more messages in less time. Play
voice messages through your PC speakers or through your handset
for privacy. Display and print a fax on your screen. Forward voice
or fax messages as WAV or TIF fi les to any e-mail address. You can
also easily manage voice, fax, and e-mail messages via telephone—
a must for employees when they don’t have computer access.
Fax Applications—stores inbound faxes in your mailbox and
allows them to be printed, forwarded, or displayed on your PC
screen. When combined with Unifi ed Messaging, fax messages
can also appear in your e-mail inbox. Fax On Demand and Fax
Back enables users to receive brochures, price lists, or other
printed information from the Stratagy system. Ideal for traveling
employees, Fax Mail lets the user transmit faxes left in their
mailbox to a portable computer fax device or hotel fax machine
for printing. You can even add voice comments to a fax. As a
result, you’ll open up a world of unprecedented communication
opportunities.
Text-To-Speech—leading-edge technology enables any touch-
tone telephone to audibly read e-mail messages to you. Text-
To-Speech capability gives traveling employees easy access to
e-mail when they don’t have access to your computer system or
the Internet. This feature also makes it easy to forward or reply
to e-mail messages—all remotely via any telephone. With Text-
To-Speech at their fi ngertips, your employees can obtain their
e-mail messages anywhere, anytime. That gives them the power
to stay productive, make instant decisions and immediately
react to urgent business opportunities.
Speech Recognition—processes commands from the caller’s
voice, making communication easy and intuitive. Using simple
spoken responses, callers can quickly access product information
or a specifi c person’s extension from the Stratagy ES system. Plus,
employees who are out of the offi ce can call in, then simply speak
a command to access their voice mailbox. With these capabilities,
Speech Recognition helps maximize the ease and effectiveness of
both incoming customer calls and internal employee calls, while
projecting an innovative image for your company.
Interactive Voice Response—enables Toshiba Authorized Software
Developers to create custom IVR applications. A developer works
directly with the customer to determine their exact IVR application
needs. An IVR application can relay specifi c computer database
information to callers over the telephone based on an individual’s
unique input from a touchtone telephone dial pad. Information
received from the database can be spoken back to the caller in a
number of different ways, such as date, time, dollars and cents,
numbers, or predetermined phrases.
Voice Mail
Advanced
Applications