The call monitor view -3, The call monitor view – Toshiba Strata CS User Manual

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BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL

The Call Monitor view

For an explanation of Call Monitor view columns, press

for online Help. For

information about changing Call Monitor view columns, see “Customizing
columns” on page 18-11.

Note:

Based on the current color of a call you can identify the direction it (purple

arrow indicates an Outbound call, and a green arrow indicates an Inbound call).
When a call is a consultation call (such as Supervised Transfer) you cannot
transfer or conference it.

Each row in the Call Monitor view is an item that contains information about one
call, or one party in a call. Conference calls appear as a grouped item with each
party to the conference call as a separate indented row.