Transferring a call -9, Transferring a call – Toshiba Strata CS User Manual

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Callback is not available when working at a remote phone.

Transferring a call

The Call Monitor view allows you to easily transfer a call to any party, either
another Strata CS user or someone at an external phone number. You can look up
users and contacts by name, and you can see in advance if an extension is busy.
You can even transfer a call to an auto attendant or to a user’s voice mail.

Drag-and-drop transferring

With the Extensions pane showing in the Call Monitor view, you can drag a call
from the Call Monitor to an extension in the Extensions pane to transfer the call
to that extension. For more information on drag-and-drop commands, see
“Dragging and dropping items” on page 7-13.

Blind vs. supervised transfers

You can transfer a call in one of the following ways:

Blind transfer,

sometimes called an unattended transfer. You transfer

the call without first speaking to the recipient. When the recipient answers
the phone, the call is connected.

Note:

If you transfer a call without answering it, you are performing a blind

transfer.

Supervised transfer,

sometimes called an attended transfer. You ask

the recipient to accept the call, and then you transfer the call if the
recipient agrees, or you send the call to the recipient’s voice mail if the
intended recipient does not agree to take the call.

To transfer a call

Select the call that you want to transfer.

Choose

Actions > Transfer.

The Transfer To dialog box opens.

Select the person or enter the number to which to you want to transfer
the call. See “Placing a call” on page 11-2 for instructions.

Note:

You may be prohibited from transferring an external caller to an

external number. See your Strata CS system administrator for more
information.

If you are transferring the call to an external number, select the dialing
service to use on the

Call Using

drop-down list. See “Using dialing

services” on page 11-4.