Toshiba Strata CS - Manual (Page 33)

C HAPTER 4. A NSWERING AND H ANDLING C ALLS ON THE P HONE 4-3
BETA DOCUMENT - PRELIMINARY & CONFIDENTIAL
pressing 2 . If you have customized your routing list, however, the next
step might be something different. See “Using routing lists” on page 14-7.
n Press 3 to send the call to voice mail and monitor the message being
left.
The call is sent to your voice mail, and you can listen to the message
as it is recorded and pick up the call at any time.
When you choose this option, you hear your voice mail greeting and the
caller’s message as it is being left. The caller cannot hear you.
To talk to the caller at any time during this process, press Flash 1 . If you
do not want to continue to listen to the message while it is being left, hang
up the phone.
n
Press 4 to conference. This option is available only when call waiting is
turned on and you are on a call as another call arrives. The new call is
conferenced with you and your current call or calls.
How Strata CS gets the recording of the caller’s name
When you have call announcing turned on, callers who dial your extension hear
a prompt that says, “Please say your name.” Strata CS records what the caller says
and uses that recording to announce the call.
Callers who have voice titles recorded do not hear this prompt, because Strata CS
uses their voice titles to announce the call. This applies to both Strata CS users
and contacts. For more information about contacts, see Chapter 15.
You can also turn this prompt off for all callers (see “Customizing or turning off
call announcing” on page 18-3).
Call waiting
When you are on a call and another call for you arrives, you hear the call waiting
tone (two short beeps). If you have a multiline phone, you see the flashing of
another Primary Directory Number. Press
Flash to switch to the incoming call.
The current call is put on hold.
If call announcing is turned off, you are connected to the incoming call
immediately. If call announcing is turned on, you hear the call announcing
options. See “Answering a call using call announcing” on page 4-2.
Note: Call waiting is not available when you receive Strata CS calls at a remote
phone. Therefore, if your calls are forwarded to an external number, or if a call is
sent to an external number as a step in a routing list, the call waiting feature is not
available.
Call waiting options
The following options can be set in the Client. If you do not have a Client, your
Strata CS system administrator can set them for you.